We are looking to set our rt homepage to show tickets by id --> desc.
We think we found the right file at :
This shows the following content:
Format => “’<a
E:Subject’, Priority, QueueName, ExtendedStatus",
Query => $Query, OrderBy => 'Status', Order => 'DESC',
Order => ‘ASC’,
Rows => $rows, ShowNavigation => 0 &>
We changed OrderBy => ‘Status’, to OrderBy => ‘id’, but didn’t see the
sort results we thought we would. Do we need to use a different keyword
Intelenet Communications Inc.
OCP, SCSA, MCP