Sorting Ticket History

Hi all,

Is there a way to change the default behavior of RT when displaying
ticket history. I would like it to show the most recent updates/replies
at the top of the history instead of at the bottom.

Josh Barron

Systems Administration

NetCentral Inc.

P: 208.376.3130

F: 208.514.4527

Hello!2006/8/8, Josh Barron joshb@netcentralinc.com:

Is there a way to change the default behavior of RT when displaying ticket
history. I would like it to show the most recent updates/replies at the top
of the history instead of at the bottom.

  1. You can upgrade to 3.6.1, there is a new configuration option.
  2. You can copy html/Ticket/Elements/ShowHistory from 3.6.1, if you
    are using 3.5+
    (test before using).
  3. Backport changes from 3.6.1 if you are using older version.

Alexandr Ciornii, http://chorny.net

http://wiki.bestpractical.com/?ReverseHistoryOrderOn 8/9/06, Alexandr Ciornii alexchorny@gmail.com wrote:

Hello!

2006/8/8, Josh Barron joshb@netcentralinc.com:

Is there a way to change the default behavior of RT when displaying ticket
history. I would like it to show the most recent updates/replies at the top
of the history instead of at the bottom.

  1. You can upgrade to 3.6.1, there is a new configuration option.
  2. You can copy html/Ticket/Elements/ShowHistory from 3.6.1, if you
    are using 3.5+
    (test before using).
  3. Backport changes from 3.6.1 if you are using older version.


Alexandr Ciornii, http://chorny.net


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

Hi!

That patch looks like it does the trick, but it only specifically
mentions versions up to 3.4.5. I am currently running 3.6. Has anyone
else patched this version to success or should I Just upgrade to 3.6.1?

-JoshFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Ruslan
Zakirov
Sent: Tuesday, August 08, 2006 2:58 PM
To: Alexandr Ciornii
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Sorting Ticket History

http://wiki.bestpractical.com/?ReverseHistoryOrder

Hello!

Is there a way to change the default behavior of RT when displaying
ticket

history. I would like it to show the most recent updates/replies at
the top

of the history instead of at the bottom.

  1. You can upgrade to 3.6.1, there is a new configuration option.
  2. You can copy html/Ticket/Elements/ShowHistory from 3.6.1, if you
    are using 3.5+
    (test before using).
  3. Backport changes from 3.6.1 if you are using older version.


Alexandr Ciornii, http://chorny.net


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Form wiki:
Can I reverse order of transactions on history page?

A: Yes. RT-3.4.6 and 3.6.1 have global config option
OldestTransactionFirst. RT-3.7 allows user to change this option in
preferences. Below patch has more features then in the core, feel free
to update patch to 3.6 or 3.7 code and submet to devel list.

So 3.6.1 has global config option, you can upgrade if it works for you.
Patch on the page has additional feature - link on the display patch
that allows user to change order. If you need this feature you should
port patch to whatever version of RT you’re using.On 8/9/06, Josh Barron joshb@netcentralinc.com wrote:

Hi!

That patch looks like it does the trick, but it only specifically
mentions versions up to 3.4.5. I am currently running 3.6. Has anyone
else patched this version to success or should I Just upgrade to 3.6.1?

-Josh

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Ruslan
Zakirov
Sent: Tuesday, August 08, 2006 2:58 PM
To: Alexandr Ciornii
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Sorting Ticket History

http://wiki.bestpractical.com/?ReverseHistoryOrder

On 8/9/06, Alexandr Ciornii alexchorny@gmail.com wrote:

Hello!

2006/8/8, Josh Barron joshb@netcentralinc.com:

Is there a way to change the default behavior of RT when displaying
ticket

history. I would like it to show the most recent updates/replies at
the top

of the history instead of at the bottom.

  1. You can upgrade to 3.6.1, there is a new configuration option.
  2. You can copy html/Ticket/Elements/ShowHistory from 3.6.1, if you
    are using 3.5+
    (test before using).
  3. Backport changes from 3.6.1 if you are using older version.


Alexandr Ciornii, http://chorny.net


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


Best regards, Ruslan.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.