Sorting Saved Reports on Custom Fields

Hi All,

I have RT 3.6.5 and everything seems to be working well, except
sorting on ticket custom fields. I have an appointment date field and
we store data in yyyymmdd format. I’ve set a saved search to display
that field, and set it as the first sort, ascending. Showing results
gives the tickets in ID order even though I’ve specified a different

Is there a step that I have skipped?



Darren Ellis
Office: (207) 376-0137, x2201
Mobile: (207) 841-4000

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