Sorting of QuickSearch widget

RT Users
1

Hi All,

I’m trying to change the sorting of QueueSummaryByLifecycle. Its
currently sorted by Queue name (to me implicit) but I would like to
change that to Description but I’m not having much success. I have
changed other components and there it was a simple add of:

$Queues->OrderBy( FIELD => ‘Description’,
ORDER => ‘ASC’);

But that doesn’t seem to work in this component.

Anybody who can help me with this?

Thanks in advance,

Joop

2

Hi All,

I’m trying to change the sorting of QueueSummaryByLifecycle. Its
currently sorted by Queue name (to me implicit) but I would like to
change that to Description but I’m not having much success. I have
changed other components and there it was a simple add of:

$Queues->OrderBy( FIELD => ‘Description’,
ORDER => ‘ASC’);

But that doesn’t seem to work in this component.

Anybody who can help me with this?

Thanks in advance,

Joop

Found the solution. Adding the above BEFORE the call to UnLimit will do
what I want BUT the call to ItemsArrayRef messes up the @queues because
it uses the implicit ordering available in that function. Adding a sort
fixes that.

Regards,

Joop