Sorting based on custom fields

RT Users
1

I’ve added the following to RT_SiteConfig.pm:

Default columns in ticket list

Set ($DefaultSearchResultFormat, qq{
‘id/TITLE:#’,
‘Subject/TITLE:Subject’,
Status,
QueueName,
OwnerName,
Priority,
CF.{Category},
‘NEWLINE’,
‘’,
‘Requestors’,
‘CreatedRelative’,
‘ToldRelative’,
‘LastUpdatedRelative’,
‘TimeLeft’,
CF.{Severity}});

As you can see I’ve added two custom fields. As expected they show up in the
table. However, they’re not clickable (i.e. I cannot sort the table based on the
values of these custom fields). Is it possible to tweak RT in such a way that I
can sort on custom fields in the search results table?

– Pieter van der Spek, pieter@west.nl, West Consulting B.V., +31 15 2191 600

2

I’ve added the following to RT_SiteConfig.pm:

Default columns in ticket list

Set ($DefaultSearchResultFormat, qq{
‘id/TITLE:#’,
‘Subject/TITLE:Subject’,
Status,
QueueName,
OwnerName,
Priority,
CF.{Category},
‘NEWLINE’,
‘’,
‘Requestors’,
‘CreatedRelative’,
‘ToldRelative’,
‘LastUpdatedRelative’,
‘TimeLeft’,
CF.{Severity}});

As you can see I’ve added two custom fields. As expected they show up in the
table. However, they’re not clickable (i.e. I cannot sort the table based on the
values of these custom fields). Is it possible to tweak RT in such a way that I
can sort on custom fields in the search results table?

Is there no way to this? As I did not get any answers I’m guessing there isn’t,
or is there?

– Pieter van der Spek, pieter@west.nl, West Consulting B.V., +31 15 2191 600

3

Pieter van der Spek wrote:> On 07/05/2005 02:28 PM, Pieter van der Spek wrote:

I’ve added the following to RT_SiteConfig.pm:

Default columns in ticket list

Set ($DefaultSearchResultFormat, qq{
‘id/TITLE:#’,
‘Subject/TITLE:Subject’,
Status,
QueueName,
OwnerName,
Priority,
CF.{Category},
‘NEWLINE’,
‘’,
‘Requestors’,
‘CreatedRelative’,
‘ToldRelative’,
‘LastUpdatedRelative’,
‘TimeLeft’,
CF.{Severity}});

As you can see I’ve added two custom fields. As expected they show up in the
table. However, they’re not clickable (i.e. I cannot sort the table based on the
values of these custom fields). Is it possible to tweak RT in such a way that I
can sort on custom fields in the search results table?

Is there no way to this? As I did not get any answers I’m guessing there isn’t,
or is there?

There is one - hack RT and submit patch for mainline :slight_smile: