Sort tickets in queue by email (Dumitru Catalin

From: Dumitru Catalin d.i.catalin@gmail.com
To: "rt-users@lists.bestpractical.com"
rt-users@lists.bestpractical.com
Subject: [rt-users] sort tickets in queue by email
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CAMQS9gh3re5iNCnsqpS9J9Cu8H-nS-6Kw4M_+5c-RtRvzwhFFA@mail.gmail.com>
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Hello,

I set replay address and comment address for a queue. All tickets sent to
this address I want to be inserted in that queue, but the system try to
create the ticket in General queue.

I need some advice, how can I sort the ticket in queue by address specified
for that queue.

If you are using rt-mailgate make sure for those email addresses to specify
the right queue name with “–queue queuename”

Yes, i use rt-mailgate and postfix, and i set the corresponding alias in
/etc/aliases

În sâm., 23 ian. 2016 la 21:08, Ram ram0502@gmail.com a scris:

Show the calls to rt-mailgate from your configuration file(s).On Sat, Jan 23, 2016 at 11:51 PM, Dumitru Catalin d.i.catalin@gmail.com wrote:

Yes, i use rt-mailgate and postfix, and i set the corresponding alias in
/etc/aliases

În sâm., 23 ian. 2016 la 21:08, Ram ram0502@gmail.com a scris:

From: Dumitru Catalin d.i.catalin@gmail.com

To: "rt-users@lists.bestpractical.com"
rt-users@lists.bestpractical.com
Subject: [rt-users] sort tickets in queue by email
Message-ID:
<
CAMQS9gh3re5iNCnsqpS9J9Cu8H-nS-6Kw4M_+5c-RtRvzwhFFA@mail.gmail.com>
Content-Type: text/plain; charset=“utf-8”

Hello,

I set replay address and comment address for a queue. All tickets sent to
this address I want to be inserted in that queue, but the system try to
create the ticket in General queue.

I need some advice, how can I sort the ticket in queue by address
specified
for that queue.

If you are using rt-mailgate make sure for those email addresses to
specify the right queue name with “–queue queuename”

Thank you but i solved the problem, the call to rt-mailgate was not correct.

În lun., 25 ian. 2016 la 20:13, Ram ram0502@gmail.com a scris: