From: Dumitru Catalin email@example.com
Subject: [rt-users] sort tickets in queue by email
Content-Type: text/plain; charset=“utf-8”
I set replay address and comment address for a queue. All tickets sent to
this address I want to be inserted in that queue, but the system try to
create the ticket in General queue.
I need some advice, how can I sort the ticket in queue by address specified
for that queue.
If you are using rt-mailgate make sure for those email addresses to specify
the right queue name with “–queue queuename”