Some scrips not working

Hi,

I have the following scrips to send notification when correspondence or
a comment happens:

OnCorrespondNotifyRequestorsandCCs
Condition: On Correspond
Action: Notify Requestors and CCs
Template: Globale template - Correspondence

OnCorrespondNotifyOwner
Condition: On Correspond
Action: Notify owner
Template: Globale template - Correspondence

OnCommentNotifyOwner
Condition: On Comment
Action: Notify owner
Global template: Admin comment

OnCommentNotifyAnyCCs
Condition: On Comment
Action: Notify CCs
Global template: Admin comment

The only one that seems to work is the OnCorrespondNotifyOwner. If I
add an e-mail address to CC when commenting or corresponding, an
outgoing e-mail is never recorded to that address, just to the requestor.

Is there something I am doing wrong?

Thanks in advance,

Stewart
PS: Running RT 3.5.5
Stewart Tranter
Computing Services
Loughborough University

E: s.g.tranter@lboro.ac.uk
W: http://www.lboro.ac.uk/computing/
T: +44 (0) 1509 223719
F: +44 (0) 1509 223989

Stewart,

Have you given the "seeOutgoingMail" priviledge to the groups using 

this particular queue? Creating a scrip is fine, but if the person that
is supposed to get it doesn’t have the right to see mail, they aren’t.

Kenn

Stewart Tranter wrote:

Stephen Turner wrote:

Stewart,

One-time Ccs and Bccs are counted as ‘other recipients’ in the scrip
world. So you need scrips with actions that notify 'Other Recipients’
for your comments & replies.

Thanks Steve, all working as expected now! :))

Cheers,

Stewart
Stewart Tranter
Computing Services
Loughborough University

E: s.g.tranter@lboro.ac.uk
W: http://www.lboro.ac.uk/computing/
T: +44 (0) 1509 223719
F: +44 (0) 1509 223989