Hi,
I have the following scrips to send notification when correspondence or
a comment happens:
OnCorrespondNotifyRequestorsandCCs
Condition: On Correspond
Action: Notify Requestors and CCs
Template: Globale template - Correspondence
OnCorrespondNotifyOwner
Condition: On Correspond
Action: Notify owner
Template: Globale template - Correspondence
OnCommentNotifyOwner
Condition: On Comment
Action: Notify owner
Global template: Admin comment
OnCommentNotifyAnyCCs
Condition: On Comment
Action: Notify CCs
Global template: Admin comment
The only one that seems to work is the OnCorrespondNotifyOwner. If I
add an e-mail address to CC when commenting or corresponding, an
outgoing e-mail is never recorded to that address, just to the requestor.
Is there something I am doing wrong?
Thanks in advance,
Stewart
PS: Running RT 3.5.5
Stewart Tranter
Computing Services
Loughborough University
E: s.g.tranter@lboro.ac.uk
W: http://www.lboro.ac.uk/computing/
T: +44 (0) 1509 223719
F: +44 (0) 1509 223989