Some RT2 features and questions

Some questions which I couldn’t answer from reading the docs :

  • using keywords in tickets
    Can I assign values to keywords or can I just add one or more
    predefined keywords to the ticket?
    The idea is for instance to have a keyword SerialNumber and assign
    a value to it. In case that assigning values is possible, can
    I input arbitratry values, or only can I only choose from a
    predefined list of values?

  • MIME and Greek font support (charset=“iso-8859-7”)
    Any caveats here?
    Can MIME incoming e-mail be handled or is there still some
    kind of “stripmime” trick needed? (see RT1 FAQ)

  • linking to other tickets
    I would like to link to other tickets in a non-hierarchical way,
    for example to tickets in which a similar problem was solved.
    Is it possible to refer/relate from one ticket to
    any arbitrary other ticket?

  • attachments
    I read there is support for attachments in RT2…
    how are they linked to tickets? Via “References” ?

Thanks !!!

Patrick De Muynck
Dreamtech Information Systems, Athens/Greece

Some questions which I couldn’t answer from reading the docs :

  • using keywords in tickets
    Can I assign values to keywords or can I just add one or more
    predefined keywords to the ticket?
    The idea is for instance to have a keyword SerialNumber and assign
    a value to it. In case that assigning values is possible, can
    I input arbitratry values, or only can I only choose from a
    predefined list of values?

You can locally define that list of values. But it is multiple-choice, not a
freeform text entry. I’m considering freeform fields for 2.2

  • MIME and Greek font support (charset=“iso-8859-7”)
    Any caveats here?
    Can MIME incoming e-mail be handled or is there still some
    kind of “stripmime” trick needed? (see RT1 FAQ)

It should just work. I’d love to hear your results.

  • linking to other tickets
    I would like to link to other tickets in a non-hierarchical way,
    for example to tickets in which a similar problem was solved.
    Is it possible to refer/relate from one ticket to
    any arbitrary other ticket?

That’s what the “refers to” links are for.

  • attachments
    I read there is support for attachments in RT2…
    how are they linked to tickets? Via “References” ?

they’re linked to individual transactions.

Thanks !!!

Patrick De Muynck
Dreamtech Information Systems, Athens/Greece

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

-----Original Message-----
From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Wednesday, September 05, 2001 7:52 PM
To: Patrick DeMuink
Cc: 'rt-users@lists.fsck.com’
Subject: Re: [rt-users] some RT2 features and questions

  • MIME and Greek font support (charset=“iso-8859-7”)
    Any caveats here?
    Can MIME incoming e-mail be handled or is there still some
    kind of “stripmime” trick needed? (see RT1 FAQ)

It should just work. I’d love to hear your results.

This works fine indeed.
Of course you must select Greek encoding
settings for the WEB interface.

Regards,

Patrick De Muynck, CCIE
DreamTech – Athens