Some questions which I couldn’t answer from reading the docs :
using keywords in tickets
Can I assign values to keywords or can I just add one or more
predefined keywords to the ticket?
The idea is for instance to have a keyword SerialNumber and assign
a value to it. In case that assigning values is possible, can
I input arbitratry values, or only can I only choose from a
predefined list of values?
MIME and Greek font support (charset=“iso-8859-7”)
Any caveats here?
Can MIME incoming e-mail be handled or is there still some
kind of “stripmime” trick needed? (see RT1 FAQ)
linking to other tickets
I would like to link to other tickets in a non-hierarchical way,
for example to tickets in which a similar problem was solved.
Is it possible to refer/relate from one ticket to
any arbitrary other ticket?
I read there is support for attachments in RT2…
how are they linked to tickets? Via “References” ?
Patrick De Muynck
Dreamtech Information Systems, Athens/Greece