Hi all,
we just upgraded to a brand-spanking-new 3.8 and we love it (well,
technically, I do and that is just as well).
I have a few more or less random questions, though:
-
Can I make RT not auto-append my signature when commenting? It is
only useful when I reply.
-
We had RT set up to default to reply, not comment, when eesolving a
ticket. Seems that got lost in the upgrade and I don’t know where to
find it.
-
Can I edit what is shown in the quick ticket creation? I only need a
few queues to quick create in with one queue receiving 99% of the
tickets. Also, I would want to be able to create tickets for everyone,
not just myself & Nobody.
Thanks a lot
Richard
Richard,
When you say "create tickets for everyone" do you mean in all queues or
to be able to choose an owner when creating a ticket? Whatever group you
are in would need the following rights:
1) "CreateTicket" along with "SeeQueue" would need to be granted to
your group for (Config->Queues->Select Queue->Group Rights) for EACH
queue you want to create a ticket in.
2) “OwnTicket” would need to be granted to your group for
(Config->Queues->Select Queue->Group Rights) for EACH queue you want to
be able to own tickets in.
3) “TakeTicket” would need to be granted to your group for
(Config->Queues->Select Queue->Group Rights) for EACH queue you want to
“Take Ownership” of tickets in.
Hope this helps.
Kenn
LBNLOn 7/14/2008 3:32 PM, Richard Hartmann wrote:
Hi all,
we just upgraded to a brand-spanking-new 3.8 and we love it (well,
technically, I do and that is just as well).
I have a few more or less random questions, though:
-
Can I make RT not auto-append my signature when commenting? It is
only useful when I reply.
-
We had RT set up to default to reply, not comment, when eesolving a
ticket. Seems that got lost in the upgrade and I don’t know where to
find it.
-
Can I edit what is shown in the quick ticket creation? I only need a
few queues to quick create in with one queue receiving 99% of the
tickets. Also, I would want to be able to create tickets for everyone,
not just myself & Nobody.
Thanks a lot
Richard
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When you say "create tickets for everyone" do you mean in all queues
or to be able to choose an owner when creating a ticket? Whatever group you
are in would need the following rights:
I both want to be able to create tickets for other users (so they own them)
and be able to restrict the choice of queues to choose from (atm, I see all
queues, but I only need to quick create in a few of them).
Hope this helps.
I have full rights on everything, so I am not sure if I can restrict the
choice in that way.
Another question I thought of: I want to bookmark all tickets that I create
and which I do not own. Is that possible? That way, I can easily keep
track of all work I assign (I am not necessarily the requestor on tickets
that I create [for others]).
Richard
Richard,
It sounded like you wanted those rights yourself. Now it sounds like
you have all the rights, but you want to grant rights for others, but in
a limited way. Is that correct?
Kenn
LBNLOn 7/14/2008 4:18 PM, Richard Hartmann wrote:
On Tue, Jul 15, 2008 at 01:01, Kenneth Crocker KFCrocker@lbl.gov wrote:
When you say "create tickets for everyone" do you mean in all queues
or to be able to choose an owner when creating a ticket? Whatever group you
are in would need the following rights:
I both want to be able to create tickets for other users (so they own them)
and be able to restrict the choice of queues to choose from (atm, I see all
queues, but I only need to quick create in a few of them).
Hope this helps.
I have full rights on everything, so I am not sure if I can restrict the
choice in that way.
Another question I thought of: I want to bookmark all tickets that I create
and which I do not own. Is that possible? That way, I can easily keep
track of all work I assign (I am not necessarily the requestor on tickets
that I create [for others]).
Richard
It sounded like you wanted those rights yourself. Now it sounds like
you have all the rights, but you want to grant rights for others, but in a
limited way. Is that correct?
I said ‘I only need a few queues’, but I can see how this could be
misinterpreted, sorry. I do have all the rights and I want a way to restrict
the options shown in quick creation. I still need all of them for normal
creation. If this is not feasible, I should perhaps file a wishlist item with
the devs.
Richard