Some questions

Hello ML people,

I have installed RT 3-0-0rc3 and it seems it works properly concerning web
interface.

But I cannot login with ‘root’ and ‘password’ where this is rejected. Do
you know the initial password?

In addition, though this is rt 3-0-0rc3, the interface shows this is
rt2.1.68. Does this mean I installed 2-1-68 instead of rc3?

Regards,
Kazu

Hello ML people,

I have installed RT 3-0-0rc3 and it seems it works properly concerning
web
interface.

But I cannot login with ‘root’ and ‘password’ where this is rejected.
Do
you know the initial password?

The initial password for root is ‘password’ indeed. This could fail for
various reasons (especially if some of Your code is from 2.1.68 days,
where a crypt bug in glibc was not yet circumvented). Which Operating
System and Release do You use? Which apache and perl? Note that apache2
does not play nice with rt3 at the moment.

In addition, though this is rt 3-0-0rc3, the interface shows this is
rt2.1.68. Does this mean I installed 2-1-68 instead of rc3?

This could mean You (or someone else) had installed 2.1.68 before on
this machine and You did not properly remove the old version or did not
so ‘make upgrade’ as expected.

Regards,
Harald

Harald Wagener * FCB/Wilkens * An der Alster 42 * 20099 Hamburg

Ive just installed RT 3, RC 3 and i get in fine with root and password
the first time, Maybe try dropping the Database, and recreating it.

Merritt.On Wed, 2003-03-19 at 12:06, Kazu Kimura wrote:

Hello ML people,

I have installed RT 3-0-0rc3 and it seems it works properly concerning web
interface.

But I cannot login with ‘root’ and ‘password’ where this is rejected. Do
you know the initial password?

In addition, though this is rt 3-0-0rc3, the interface shows this is
rt2.1.68. Does this mean I installed 2-1-68 instead of rc3?

Regards,
Kazu


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Did you try restarting httpd after installing?

-JennOn Wednesday, March 19, 2003, at 05:30 AM, Merritt Krakowitzer wrote:

Ive just installed RT 3, RC 3 and i get in fine with root and password
the first time, Maybe try dropping the Database, and recreating it.

Merritt.

On Wed, 2003-03-19 at 12:06, Kazu Kimura wrote:

Hello ML people,

I have installed RT 3-0-0rc3 and it seems it works properly
concerning web
interface.

But I cannot login with ‘root’ and ‘password’ where this is rejected.
Do
you know the initial password?

In addition, though this is rt 3-0-0rc3, the interface shows this is
rt2.1.68. Does this mean I installed 2-1-68 instead of rc3?

Regards,
Kazu


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm

(on soblin)

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Jennifer Sturm
System Administrator and Research Support Specialist
Chemistry Department
Hamilton College

jsturm@hamilton.edu
315-859-4745

http://www.chem.hamilton.edu/
http://mars.chem.hamilton.edu/

Yes,

I did try restarting httpd and dropped database and recreated. All attempt
were failed.

I tried with older version of RT such as rt-2-1.84 but the result is same.

I capture the http request from client to RT server as follows.

…Accept-Language:ja…(snip)…user=root&pass=password&Error=%E
3%81%82%E3%81%AA…

I believe this means the client(Internet Explorer) sent data with user
’root’ and password ‘password’ correctly.

I check the initialdata at /opt/rt3/etc/ and it includes above user and
password.

Initial data for a fresh RT3 Installation.

@Users = (
{ Name => ‘Nobody’,
RealName => ‘Nobody in particular’,
Comments => 'Do not delete or modify this user. It is integral '
. ‘to RT’s internal data structures’,
Privileged => ‘0’, },

{  Name         => 'root',
   Gecos        => 'root',
   RealName     => 'Enoch Root',
   Password     => 'password',
   EmailAddress => "root\@localhost",
   Comments     => 'SuperUser',
   Privileged   => '1', } );

Any suggestion?

Regards,
Kazu----- Original Message -----
From: “Jenn Sturm” jsturm@hamilton.edu
To: rt-users@lists.fsck.com
Sent: Thursday, March 20, 2003 2:52 AM
Subject: Re: [rt-users] Some questions

Did you try restarting httpd after installing?

-Jenn

On Wednesday, March 19, 2003, at 05:30 AM, Merritt Krakowitzer wrote:

Ive just installed RT 3, RC 3 and i get in fine with root and password
the first time, Maybe try dropping the Database, and recreating it.

Merritt.

On Wed, 2003-03-19 at 12:06, Kazu Kimura wrote:

Hello ML people,

I have installed RT 3-0-0rc3 and it seems it works properly
concerning web
interface.

But I cannot login with ‘root’ and ‘password’ where this is rejected.
Do
you know the initial password?

In addition, though this is rt 3-0-0rc3, the interface shows this is
rt2.1.68. Does this mean I installed 2-1-68 instead of rc3?

Regards,
Kazu


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm

(on soblin)

This E-mail contains confidential information for the addressee only.
If you are not the intended recipient, please notify us immediately on
(012) 337-5500.
You should not use, disclose, distribute or copy this communication if
received in error. The Private Security Industry Regulatory Authority
(PSIRA) does not warrant and/or guarantee that the integrity of this
communication has been maintained nor that the communication is free
of errors, viruses, interception,
or interference. No binding contract will result from this e-mail,
until such
time as a written document is signed on behalf of PSIRA. PSIRA cannot
accept any
responsibility for the completeness or accuracy of this message as it
has been
transmitted over public networks.


±------------------------------------------------------------------+
Jennifer Sturm
System Administrator and Research Support Specialist
Chemistry Department
Hamilton College

jsturm@hamilton.edu
315-859-4745

http://www.chem.hamilton.edu/
http://mars.chem.hamilton.edu/
±------------------------------------------------------------------+


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