Some Questions about FriendlyToLine

Hi RT-Users,

i’m playing around with the FriendlyToLine Option of RT_SiteConfig.pm.

If i set the Option to 1 like below:

This feature DOES NOT WORK WITH SENDMAIL[tm] BRAND SENDMAIL

If you are using sendmail, rather than postfix, qmail, exim or some other MTA,

you must disable this option.

Set($UseFriendlyToLine , 1);

sprintf() format of the friendly ‘From:’ header; its arguments

are WatcherType and TicketId.

Set($FriendlyToLineFormat, “”%s of $RT::rtname Ticket #%s":;");

Then i get some very strange mails:

the To Address looks like: AdminCc of kuehne-nagel.com Ticket #360151 :

Now the funny part: If a user presses reply, the original Mail Address will occure at the TO: Field of the reply, but if a user presses reply all, then the TO: Mail Addy is AdminCc of kuehne-nagel.com Ticket #360151 : and the mail cannot be sent.

What do i’m wrong? Any hint?

Mit freundlichen Gruessen / With kindest regards

Torsten Brumm

Kuehne + Nagel
Ferdinand Strasse 29-33
20095 Hamburg
Germany

Tel: +49 40 329 15 199
Fax: +49 40 329 15 500
Www: www.kuehne-nagel.com