Hi RT-Users,
i’m playing around with the FriendlyToLine Option of RT_SiteConfig.pm.
If i set the Option to 1 like below:
This feature DOES NOT WORK WITH SENDMAIL[tm] BRAND SENDMAIL
If you are using sendmail, rather than postfix, qmail, exim or some other MTA,
you must disable this option.
Set($UseFriendlyToLine , 1);
sprintf() format of the friendly ‘From:’ header; its arguments
are WatcherType and TicketId.
Set($FriendlyToLineFormat, “"%s of $RT::rtname Ticket #%s":;”);
Then i get some very strange mails:
the To Address looks like: AdminCc of kuehne-nagel.com Ticket #360151 :
Now the funny part: If a user presses reply, the original Mail Address will occure at the TO: Field of the reply, but if a user presses reply all, then the TO: Mail Addy is AdminCc of kuehne-nagel.com Ticket #360151 : and the mail cannot be sent.
What do i’m wrong? Any hint?
Mit freundlichen Gruessen / With kindest regards
Torsten Brumm
Kuehne + Nagel
Ferdinand Strasse 29-33
20095 Hamburg
Germany
Tel: +49 40 329 15 199
Fax: +49 40 329 15 500
Www: www.kuehne-nagel.com