Some patches and wishes: 2.1.39

RT Developers
1

Hello all,

We are trying to implement the troubleticketing in our
company, and RT is the first choice to try.
2.0.14 is great, but some functionality missing.
New features in 2.1.39 are even greater, but
need some bugfixes.

I’ve installed the system from scratch on a FreeBSD
box, so here are my notes, in time order.
The most critical is at the bottom.
See the patches in attachment.

README:

The installation sequence is in fact different:
–copy etc/RT_Config.pm to the destination directory and edit
–make testdeps
–make install

Web server configuration:
DocumentRoot /path/to/rt2/WebRT/html
must be changed to:
DocumentRoot /path/to/rt2/html

Cronjob changes:
0 * * * * find /path/to/rt3/var/session_data/ -type f -amin +600 -exec rm ‘{}’
;

sbin/testdeps:

it would be easier if those modules which are OK are not
printed at all.

html/Elements/Header:

images are absolutely referenced, instead of using $RT::WebImagesURL
See the patch attached

lib/RT/Handle:

The DBIx-SearchBuilder package available from CPAN is 0.61.
The mysql connections are not cleared, and soon you get
“too many connections” message.
Version 0.73 does not solve the problem
I added DESTROY() handler, and now it’s much better.
Please apply the patch attached, and update CPAN.

With best regards,

Stanislav Sinyagin
CCIE #5478
Xicom AG, Switzerland

Do you Yahoo!?
Faith Hill - Exclusive Performances, Videos & More
http://faith.yahoo.com

SearchBuilder.ssinyagin.patch (382 Bytes)

html_Elements_Header.ssinyagin.patch (2.45 KB)

2

Hi all,

html/Elements/Header:

images are absolutely referenced, instead of using $RT::WebImagesURL
See the patch attached

Just so that people know, this could also potentially resolve

http://fsck.com/rt2/Ticket/Display.html?id=1674

Cheers,
Paul

3

Hi all,

The day for rt 2.1.39 patches :slight_smile:

three patches here:
rt-2-1-39.create.patch

  • Adds the webpath onto the form submit URL. This is required if you do
    not use a webpath of “”

rt-2-1-39.rtadmin.patch

  • Fix it so that you can add/delete rights to a queue.
  • Fix a runtime compile error

rt-2-1-39.titlebox.patch

  • Add space.gif to empty TD elements so that it displays as expected in
    Mozilla.

Cheers,
Paul

rt-2-1-39.rtadmin.patch (2.26 KB)

rt-2-1-39.titlebox.patch (1.71 KB)

rt-2-1-39.create.patch (650 Bytes)

4

Hello,

I am not able to see the ticket details. When I open the ticket, it is not
displaying the ticket history.

Where could be the problem?----- Original Message -----
From: “Paul Wagland” pwagland@allshare.nl
To: “Stanislav Sinyagin” ssinyagin@yahoo.com; rt-devel@lists.fsck.com
Sent: Tuesday, October 08, 2002 5:20 PM
Subject: RE: [rt-devel] some patches and wishes: 2.1.39

Hi all,

html/Elements/Header:

images are absolutely referenced, instead of using $RT::WebImagesURL
See the patch attached

Just so that people know, this could also potentially resolve

http://fsck.com/rt2/Ticket/Display.html?id=1674

Cheers,
Paul

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

5

Thanks, applied, except for the first rtadmin patch for listing
watchers, as it was kinda off-base. look into the code for the webui for
an example.On Tue, Oct 08, 2002 at 04:29:30PM +0200, Paul Wagland wrote:

Hi all,

The day for rt 2.1.39 patches :slight_smile:

three patches here:
rt-2-1-39.create.patch

  • Adds the webpath onto the form submit URL. This is required if you do
    not use a webpath of “”

rt-2-1-39.rtadmin.patch

  • Fix it so that you can add/delete rights to a queue.
  • Fix a runtime compile error

rt-2-1-39.titlebox.patch

  • Add space.gif to empty TD elements so that it displays as expected in
    Mozilla.

Cheers,
Paul

»|« Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

6

OK, I will look into it…

Cheers,
Paul