Hi,
I thought I’d share with the list some local RT features.
- To make it easier to CC or forward information into the BTS without
having to alter or preserve the subject line, people can write to
nn@bugs.complete.org – ie 8152@bugs.complete.org to correspond to bug 8152.
This is set up with the following in Postfix’s virtual file for the bugs
domain:
/^(\d+)@bugs.complete.org$/ rt-mail+correspond-$1@complete.org
/^(\d+)-comments@bugs.complete.org/ rt-mail+comment-$1@complete.org
And in rt-mail’s .mailfilter file:
if (/^X-Addr-Extension: correspond-![0-9]+$/)
to “|reformail -i’Subject: [complete.org #$MATCH2]’ | $RTMAILGATE --queue general --action correspond”
if (/^X-Addr-Extension: comment-![0-9]+$/)
to “|reformail -i’Subject: [complete.org #$MATCH2]’ | $RTMAILGATE --queue general --action comment”
As you can see, it simply sets the subject to a value useful to RT and sends
it on.
- I wrote a system to allow the public to set up RT accounts, similar to
the way bugzilla works. If people are interested, I can post the Python
source code.
– John
I’d be interested in seeing the code.
I’ve received several requests, so it’s attached. I’ll put it up in a
Subversion repository soon.
John Goerzen jgoerzen@complete.org GPG: 0x8A1D9A1F www.complete.org
createuser.cgi (5.85 KB)
FWIW,
rt-mailgate --ticket-id-from-extension will let you send
mail to rt+6523@mydomain.com, without any weird mta hacking ;)On Sun, Jul 21, 2002 at 06:35:09PM -0500, John Goerzen wrote:
Hi,
I thought I’d share with the list some local RT features.
- To make it easier to CC or forward information into the BTS without
having to alter or preserve the subject line, people can write to
nn@bugs.complete.org – ie 8152@bugs.complete.org to correspond to bug 8152.
This is set up with the following in Postfix’s virtual file for the bugs
domain:
/^(\d+)@bugs.complete.org$/ rt-mail+correspond-$1@complete.org
/^(\d+)-comments@bugs.complete.org/ rt-mail+comment-$1@complete.org
And in rt-mail’s .mailfilter file:
if (/^X-Addr-Extension: correspond-![0-9]+$/)
to “|reformail -i’Subject: [complete.org #$MATCH2]’ | $RTMAILGATE --queue general --action correspond”
if (/^X-Addr-Extension: comment-![0-9]+$/)
to “|reformail -i’Subject: [complete.org #$MATCH2]’ | $RTMAILGATE --queue general --action comment”
As you can see, it simply sets the subject to a value useful to RT and sends
it on.
- I wrote a system to allow the public to set up RT accounts, similar to
the way bugzilla works. If people are interested, I can post the Python
source code.
– John
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
»|« Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.
FWIW,
rt-mailgate --ticket-id-from-extension will let you send
mail to rt+6523@mydomain.com, without any weird mta hacking
Was this documented somewhere that I missed?
Thanks,
John