I thought I’d share with the list some local RT features.
- To make it easier to CC or forward information into the BTS without
having to alter or preserve the subject line, people can write to
firstname.lastname@example.org – ie email@example.com to correspond to bug 8152.
This is set up with the following in Postfix’s virtual file for the bugs
And in rt-mail’s .mailfilter file:
if (/^X-Addr-Extension: correspond-![0-9]+$/)
to “|reformail -i’Subject: [complete.org #$MATCH2]’ | $RTMAILGATE --queue general --action correspond”
if (/^X-Addr-Extension: comment-![0-9]+$/)
to “|reformail -i’Subject: [complete.org #$MATCH2]’ | $RTMAILGATE --queue general --action comment”
As you can see, it simply sets the subject to a value useful to RT and sends
- I wrote a system to allow the public to set up RT accounts, similar to
the way bugzilla works. If people are interested, I can post the Python