Are you getting any strange output in RT’s debug log when you display the
Would you be willing to paste what HTML is being generated for the affected
A quick look at the Ticket/Elements/ShowAttachments Mason component
suggests that the links should always be clickable, even if they’re
malformed (and wouldn’t necessarily go to an attachment). Seeing the HTML
for a bad one might help someone in identifying what else might be
contributing to the problem.On 12 December 2014 at 02:17, Jeff Blaine email@example.com wrote:
We’re experiencing something odd. Some tickets are not allowing the
attachments under “Attachments” to be clicked in any way. Just the base
filename is displayed.
Some (most) tickets work fine.
Any ideas for which rabbit hole to head down in order to figure this out?