Solution: RT level email blocking

RT Users
1

Thanks to all your help.
This is the solution I came up with for my fetchmail/promail/RT email
blocking issue, basically I wanted th ability to block emails from certain
individuals, however I did not have access to do this on the email server
that handles our mail.

This is my .fetchmailrc file:
poll mail.server.ca with proto pop3 timeout 200 user ‘rt’ password ‘12345’
is ‘rt@localhost’ here

This is my .forward file:
|/usr/bin/procmail

This is my .procmailrc file:
:0

:0

  • ^TOrt@
    | /usr/local/rt3/bin/rt-mailgate --queue CustomerSupport --action correspond
    –url http://10.0.0.1/

And I run the fetchmail program as follows:
fetchmail -m “/usr/bin/procmail -f %F”

So this in effect forwards all emails to the rt-mailgate script except for
the email from bad@user.com

I hope this helps other people trying to get somethign like this working

Thanks again

Phil

2

That’s basically what I have except:

  1. I don’t use fetchmail
  2. My procmail configuration runs everything through spamassassin:

---------------------------------------.procmailrc----------------------------------------

eliminate duplicates (from CC, BCC, etc…)

:0 Wh: msgid.lock
| formail -D 65536 msgid.cache

check for spam

:0fw: spamassassin.lock
| /usr/local/bin/spamc

spam of at least 9 we don’t bother with… just junk it (cron runs ‘sa-learn --mbox --spam /tmp/spam’)

:0:

  • ^X-Spam-Level: *********
    /tmp/spam

questionable spam… check manually (<9 but higher than default threshold)

:0:

  • ^X-Spam-Status: Yes
    /usr/local/mailcopy/almost-certainly-spam

:0wbh
| /usr/local/rt3/bin/rt-mailgate --queue provisioning --action comment --url http://my.rt3.instance.com/

That’s that. I occasionally go through /usr/local/mailcopy/almost-certainly-spam and save off every message in that box to either ‘/tmp/spam’ (where it gets parsed by sa-learn later) or I bounce it to another alias that invokes rt-mailgate directly.

-Steve-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]On Behalf Of Phil
Sent: Tuesday, June 20, 2006 10:22 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Solution: RT level email blocking

Thanks to all your help.
This is the solution I came up with for my fetchmail/promail/RT email blocking issue, basically I wanted th ability to block emails from certain individuals, however I did not have access to do this on the email server that handles our mail.

This is my .fetchmailrc file:
poll mail.server.ca with proto pop3 timeout 200 user ‘rt’ password ‘12345’ is ‘rt@localhost’ here

This is my .forward file:
|/usr/bin/procmail

This is my .procmailrc file:
:0

:0

And I run the fetchmail program as follows:
fetchmail -m “/usr/bin/procmail -f %F”

So this in effect forwards all emails to the rt-mailgate script except for the email from bad@user.com

I hope this helps other people trying to get somethign like this working

Thanks again

Phil