we got here the problem that our webserver is not our mail server. So
you have to transfer the incoming mails to your RT-server to so you can
pipe it to ‘rt-mailgate’.
You have several options to do so:
piping via SSH and identifing user key (no comment on that ‘solution’)
The RT3-server could pull the tickets via POP3 from the mail server.
Personaly I think it’s bad because you have a delay between an incoming
mail and the appearance in the ticket system. This is bad if a
customers sends a ticket and calls nearly at the same time.
You can put the mail via the modul Frontier::RPC2 to a cgi-bin
’RPC-daemon backend’ which feeds the mail to the ticket system.
Mailserver feeds the mail to filter-rt3.pl
mail-gateway.pl pipes the mail to bin/rt-mailgate.
a) Short perl scripts (total 200 lines)
b) SpamAssassin-check is included too (other checks can be included very
c) simple code
e) authentification via a plain password (which is quite enough for this
The scripts are working out-of-the-box for qmail but they will fit very
easy in your enviroment. If you are interested drop me a mail.
So long… Fuzz