I’ve seen some old posts in reference to a soft close feature. Does the
concept of a soft close (closing a ticket in a specified status automatically
after a specified amount of time passes) exist in RT 3.6.3?
Sorry for taking so long to reply to this, especially if someone else
has already answered your question.
I haven’t tried 3.6.3 yet, but I know that 3.6.1 did not have such a
feature. If you’re still looking for the ability to soft close tickets,
let me know, and I’ll work on packaging up the solution we came up with
here.-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Stacy
Gaddy
Sent: Tuesday, March 27, 2007 17:53
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Soft Close
I’ve seen some old posts in reference to a soft close feature. Does the
concept of a soft close (closing a ticket in a specified status
automatically
after a specified amount of time passes) exist in RT 3.6.3?
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