Small style requests

RT Users
1

I have two peccadilloes with the latest version of RT (1.0.4):

  1. Is there a reason why the “Display Queue” link at the top of the ticket
    display page disappeared? Now I have to scroll all the way down to the
    bottom of the ticket to get back to the queue. You’re making a sysadmin
    use his mouse! bad! :wink:

  2. One dance that I find myself doing frequently from the queue display
    page is:
    set display filters (status, queue, subject, etc.)
    update queue filters
    view a single ticket
    return to the queue

When I get to this point, my carefully set queue filters are gone, and I
have to reset them. I’d like for my filters to stay between viewings of
the queue. Is this perhaps something planned for The Next Big Thing?

~Dan D.
++ Dan Debertin
++ Senior Systems Administrator
++ Bitstream Underground, LLC
++ airboss@bitstream.net
++ (612)321-9290
++ GPG Fingerprint: 0BC5 F4D6 649F D0C8 D1A7 CAE4 BEF4 0A5C 300D 2387

2
  1. One dance that I find myself doing frequently from the queue display
    page is:
    set display filters (status, queue, subject, etc.)
    update queue filters
    view a single ticket
    return to the queue

When I get to this point, my carefully set queue filters are gone, and I
have to reset them. I’d like for my filters to stay between viewings of
the queue. Is this perhaps something planned for The Next Big Thing?

I’ve gotten around this problem:

I set up my queue filters in one instance of Netscape.

Whenever I want to view a ticket, look at all the tickets, etc, I use the
middle mouse button [1] to open up a new copy of netscape so I still have the
original window with all my queue filters. Yea, it’s kinda messy, but it
works.

-Grant Miller grant@pico.apple.com

Unix Systems Admin, Engineering Compute Services

[1] In Solaris with the Sun mice, the middle mouse button invokes a new
netscape window. The “Open link in new window” function is probably
different for whatever OS you are using.

3

Try the frames version… just append “/frames” to the end of the link for
RT:

http://mydomain.somewhere.com/rt/webrt.cgi/frames

-Rich

Dan Debertin wrote: