Running RT4.0.2 with perl5.12.2, Oracle 10g, RHEL5 and httpd-2.2.16. Browser is IE7.
We are using EasyLink’s Fax to E-mail service and the faxes are attached as a PDF to an email which are sent to a queue.
I’m looking at one ticket with 135b of email and 110k of a PDF attachment and the page is taking in excess of 40 seconds to load. It spends most of that time with the menubar, ticket number, the “New Ticket” button and search widget visible, and the rest of the screen is the blue gradient. Most operations on this ticket also take upwards of 40 seconds.
For comparison, a normal ticket takes 2-3 seconds to load and render.
We have other attachments, PDFs too, which are larger, but have no problems.
This is a set of the headers from the “bad” ticket, maybe that’s part of the problem? Everything in the tickets and transactions tables looks identical between regular and slow-loading tickets. I’m using […] for some long digit phrases in the headers below.
From operator@netmoves.com Tue Nov 15 15:40:58 2011
MIME-Version: 1.0
X-PSTN-Levels: (S:99.90000/99.90000 CV: 3.9146 FC:95.5390 LC:95.5390 R:95.9108 P:95.9108 M:97.0282 C:98.6951 )
X-R5basetid: 0240445113197438900
Content-Type: multipart/mixed; boundary=“Boundary-=_fiFHvHhtMAxqDVNRChqtZGovSJJn”
Message-ID: <0240201113197444900.[…]0.0240445113197438900@pfc1a.ps.easylink.com>
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X-PSTN-Addresses: from support@easylink.com forward (org good) [db-null]
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Delivered-To: accounting@mycompany.com
Return-Path: operator@netmoves.com
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X-PSTN-Neptune: 2/2/1.00/92
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Josh Narins
Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Fax: (212) 994-4260
Mobile: (917) 488-6248
jnarins@seniorbridge.com
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