Slow ticket creation

RT Users
1

Hi,

I just installed the RT and i have found that whenever i create a new ticket
it will
take almost 62-65 second to complete the process.

Can you please tell me any ways to improve the speed.

I have a local relay ( sendmail / Linux ) for a hosted mail serer in US.

Thanks and Regards
Murali.

2

Murali,

I'm not completely sure, but it could be that if you granted all rights

globally to everyone, it might slow the process down. Every connection
for every ticket for every person could mean a lot of record writing and
I/O is thousands of times slower than regular code or just up[date a
couple records. Just a thought.

Kenn
LBNLOn 10/11/2007 3:12 AM, Murali Manohara wrote:

Hi,

I just installed the RT and i have found that whenever i create a new
ticket it will
take almost 62-65 second to complete the process.

Can you please tell me any ways to improve the speed.

I have a local relay ( sendmail / Linux ) for a hosted mail serer in US.

Thanks and Regards
Murali.

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3

Hi Kenneth

Thanks for the reply.

The actual issue was that there was no entry for the local domain in the
name server or at hosts file.
After entrying the same it is working normal now.

Regards
Murali.On 10/11/07, Kenneth Crocker KFCrocker@lbl.gov wrote:

Murali,

    I'm not completely sure, but it could be that if you granted all

rights
globally to everyone, it might slow the process down. Every connection
for every ticket for every person could mean a lot of record writing and
I/O is thousands of times slower than regular code or just up[date a
couple records. Just a thought.

Kenn
LBNL

On 10/11/2007 3:12 AM, Murali Manohara wrote:

Hi,

I just installed the RT and i have found that whenever i create a new
ticket it will
take almost 62-65 second to complete the process.

Can you please tell me any ways to improve the speed.

I have a local relay ( sendmail / Linux ) for a hosted mail serer in US.

Thanks and Regards
Murali.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com