SLA rt-crontool

RT Users
1

Hi,
Please can anyone provide me examples of SLA based rt-crontool to update
due date/time

Thanks for the help
Arun

www.opensourcer.net

2

Hi,
Please can anyone provide me examples of SLA based rt-crontool to update
due date/time

rt-crontool doesn’t set or update Due date with SLA extension in use.

You can use the tool to send out notifications when tickets are overdue or
something like that. Read documentation for the tool and try it first.

You should do some leg work :slight_smile:

Thanks for the help
Arun

–
www.opensourcer.net

–
RT Training in Seattle, June 19-20: http://bestpractical.com/training

Best regards, Ruslan.

3

Hi Ruslan_Zakirov1,

I’m configuring SLA Due notification using rt-crontool. Should I set it on /etc/cron.d/request-tracker4?

Hope you could help me.

Thanks.
Karen