SLA overdue report

RT Users
1

Hi all,

I want to know how to generate a report based on SLA extension, which will show which ticket is being overdue on SLA within this month with rt shell command line.

I could do Due =, Due >, Due <

But there is nothing call “overdue” function, please advise.

Thomas Lau
Senior Technology Analyst
Principle One Limited
27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong
T +852 3555 2217 F +852 3555 2222 M +852 9880 1217
Hong Kong . Singapore . Tokyo

2

Hi all,

I want to know how to generate a report based on SLA extension, which will
show which ticket is being overdue on SLA within this month with rt shell
command line.

I could do Due =, Due >, Due <

But there is nothing call “overdue” function, please advise.

SLA extension has an experimental branch that brings statistics and is
now in testing. However, stats do not explicitly list tickets and
transactions when deadline was missed. You can try code from
repository and see how close it’s to what you need.

Thomas Lau
Senior Technology Analyst
Principle One Limited
27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong
T +852 3555 2217 F +852 3555 2222 M +852 9880 1217

Hong Kong . Singapore . Tokyo

Best regards, Ruslan.