Hello,
I have made SLA’s using CustomField and I wrote a scrip that will set a
priority number and a due date depending on which level of SLA it is
assigned to.
When I try to do a Priority Escalate the Priority jumps from e.g. 50 - 1 or
99 - 50 etc. It wont escalate in order. I don’t understand why.
Can anyone help please.
Regards,
Aaron
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