SLA extension - over time zones

RT Users
1

Hi all,

I am new to RT and trying to setup the SLA extension over both GMT and EST.
Is there any way to setup this extension to have two separate business hours
one for GMT and another for EST?

Thanks in advance

Andrew

2

Hi all,

I am new to RT and trying to setup the SLA extension over both GMT and EST.
Is there any way to setup this extension to have two separate business hours
one for GMT and another for EST?

I don’t think so. It works in server’s TZ.

Thanks in advance

Andrew

Best regards, Ruslan.