SLA calculation issue Resolve Due date

RT Users
1

Hi I have SLA configured as below but when I apply S4 and reply due date is getting calculated correctly but the Resolve due date is been calculated in reverse that is backdated 3 months. What is that I am doing wrong

‘S4’ => {
StartImmediately => 0,
BusinessHours => ‘Support’,
Response => { RealMinutes => 602428 }, # four real weeks
Resolve => { RealMinutes => 602428*3 }, # three real mounths

Thanks and Regards

2

Hi I have SLA configured as below but when I apply S4 and reply due date
is getting calculated correctly but the Resolve due date is been
calculated in reverse that is backdated 3 months. What is that I am
doing wrong

‘S4’ => {
StartImmediately => 0,
BusinessHours => ‘Support’,
Response => { RealMinutes => 602428 },

four real weeks

                            Resolve  => { RealMinutes => 60*24*28*3

}, # three real mounths

Resolve is calculated from ticket creation time. Response is calculated
from the last applicable reply from the requestors.

You should also read RT::Extension::SLA - Service Level Agreements for RT - metacpan.org

3

Can any one tell me what I am doing wrong to have Due date on the dash to back date to 3 months when doing below

Thanks and RegardsFrom: Asanka Gunasekera asanka_gunasekera@yahoo.co.uk
To: RT User List rt-users@lists.bestpractical.com
Sent: Monday, 1 April 2013, 16:52
Subject: [rt-users] SLA calculation issue Resolve Due date

Hi I have SLA configured as below but when I apply S4 and reply due date is getting calculated correctly but the Resolve due date is been calculated in reverse that is backdated 3 months. What is that I am doing wrong

‘S4’ => {
StartImmediately => 0,
BusinessHours => ‘Support’,
Response => { RealMinutes => 602428 }, # four real weeks
Resolve => { RealMinutes => 602428*3 }, # three real mounths

Thanks and Regards

4

Can any one tell me what I am doing wrong to have Due date on the dash
to back date to 3 months when doing below

Yes, I told you earlier this week:

Please read replies to the list when you post to the list, and
especially before you bump your thread.