SLA by queue bases
Hi, I am not sure if this is the right place but I think this is kind of an new
Scenario is as follow.
Lets say that I we have customers named A, B, C, and D, and SLA levels are S1,
S2, S3 and S4 for instance. For the time I can apply a default SLA per queue and
let the customer select the SLA type from a pull down menu.
Now our CEO wants is, depending on the agreement that the customer have with us,
the SLA levels show be visible as below
Customer A has to be able to see(or select ) only S1, and S2
Customer B should be able see (or select) only S2, S3 and S4
And customer C should be able to see (or select from ) S1, S2, S3 and S4
And say customer D has only S4 and S3
Can this be possible?
Thanks and best Regards