Hi, I am not sure if this is the right place but I think this is kind of an new
requirement
Scenario is as follow.
Lets say that I we have customers named A, B, C, and D, and SLA levels are S1,
S2, S3 and S4 for instance. For the time I can apply a default SLA per queue and
let the customer select the SLA type from a pull down menu.
Now our CEO wants is, depending on the agreement that the customer have with us,
the SLA levels show be visible as below
Customer A has to be able to see(or select ) only S1, and S2
Customer B should be able see (or select) only S2, S3 and S4
And customer C should be able to see (or select from ) S1, S2, S3 and S4
And say customer D has only S4 and S3
Can’t this be achieved by creating a new CF which contains the customers A,
B, C and D as a dropdown and then linking the SLA CF to the new CF.
That would allow you to at least filter out the proper SLA’s for the
customers A, B, C and D (won’t be invisible + won’t solve the default sla
per queue, but it might help a little).
Hi, I am not sure if this is the right place but I think this is kind of an
new requirement
Scenario is as follow.
Lets say that I we have customers named A, B, C, and D, and SLA levels are
S1, S2, S3 and S4 for instance. For the time I can apply a default SLA per
queue and let the customer select the SLA type from a pull down menu.
Now our CEO wants is, depending on the agreement that the customer have
with us, the SLA levels show be visible as below
Customer A has to be able to see(or select ) only S1, and S2
Customer B should be able see (or select) only S2, S3 and S4
And customer C should be able to see (or select from ) S1, S2, S3 and S4
I don’t think suggested will work. As far as I know RT would properly
cascade CFs only if both are on the page and selectable by the user.
Allowing customers to pick customer and see list of all customers and
SLAs is not good idea.
Implementing correct solution require some development for sure.
Easiest way is to use RequiredSubject extension from the CPAN and
adjust it to check value of the SLA custom field and deny create if
incorrect value picked.On Wed, Jun 8, 2011 at 2:46 PM, Bart bart@pleh.info wrote:
Hi,
Can’t this be achieved by creating a new CF which contains the customers A,
B, C and D as a dropdown and then linking the SLA CF to the new CF.
That would allow you to at least filter out the proper SLA’s for the
customers A, B, C and D (won’t be invisible + won’t solve the default sla
per queue, but it might help a little).
Hi, I am not sure if this is the right place but I think this is kind of
an new requirement
Scenario is as follow.
Lets say that I we have customers named A, B, C, and D, and SLA levels are
S1, S2, S3 and S4 for instance. For the time I can apply a default SLA per
queue and let the customer select the SLA type from a pull down menu.
Now our CEO wants is, depending on the agreement that the customer have
with us, the SLA levels show be visible as below
Customer A has to be able to see(or select ) only S1, and S2
Customer B should be able see (or select) only S2, S3 and S4
And customer C should be able to see (or select from ) S1, S2, S3 and S4