i’ve created a skrip that changes the subject of an ingoing mail. It’s the first skrip in the list and its description starts with 0001.
It skrip should change the subject of the ingoing email by
$self->TicketObj->SetSubject and is executed properly. However, the NotifyAdminCC Skrip takes the hold subject even if the history of a ticket is the follwoing
- recorded ingoing mail
- change of subject
- send out notification
The change of the subject is also represented in the subject of the ticket itself, but not in the mail.
How can i commit this change so that is also in outgoing mails?
Thank you in advance