I have recently done an implementation of RT (3.2.1) and have
implemented some custom fields within the queues that I am using.
One of the fields I have configured is to act as a labeled field for
taking a specific set of information that I want to hold separate from
the main text field associated with the ticket.
The problem I have run up against is that I will get an "Internal Error"
message from RT sometimes when this field is used.
Having done a lot of hunting around I have discovered that Postgres’
throws an error complaining that the field contains more than 255
characters (the wrong type for the DB entry type).
My question then is given that the custom fields are limited (via the RT
interface) to one of 4 types, and obviously this is where the limit is
set in the process of creating the custom field, how can I make this
custom field take more than the 255 characters it is currently limited
Any assistance/direction that can be provided will be greatly