SiteConfiguration problems

RT Users
1

I am having a very tough time getting the basic configuration correct.
I get the login screen but the graphics do not show and the bottom of
the initial page (for adding users) is missing.

I am on Fedora Core 3, apache 1.3.33 and RT 3.2. Mod_perl is comiled
into Apache statically.

Our settings are:

From my RT_SiteConfig.pm

Set($rtname , “my.domain.com”);
Set($Organization , “domain.com”);
Set($DatabaseName , ‘rt3’);
Set($CanonicalizeEmailAddressMatch , ‘rt.domain.com$’);
Set($CanonicalizeEmailAddressReplace , ‘domain.com’);
Set($CorrespondAddress , ‘me@my.domain.com’);
Set($CommentAddress , ‘me@my.domain.com’);
Set($LogToSyslog , ‘debug’);
Set($LogToScreen , ‘error’);
Set($LogToFile , undef);
Set($LogDir, ‘/usr/local/rt3/var/log’);
Set($LogToFileNamed , “rt.log”); #log to rt.log
Set($WebPath , “/rt3”);
Set($WebBaseURL , “http://my.domain.com:80”);
Set($WebURL , $WebBaseURL . $WebPath . “share/html”);
Set($WebImagesURL , $WebPath . “/NoAuth/images”);
Set($LogoURL , $WebImagesURL . “rt.jpg”);
Set($WebNoAuthRegex, qr!^(?:/+NoAuth/|
/+REST/\d+.\d+/NoAuth/)!x );

From my httpd.conf

<VirtualHost 192.168.1.100:80>
ServerName rt3.domain.com
DocumentRoot /usr/local/rt3/share/html
AddDefaultCharset UTF-8

PerlModule Apache::DBI
PerlRequire /usr/local/rt3/bin/webmux.pl

<Location />
	SetHandler perl-script
	PerlHandler RT::Mason
</Location>

This is behind our firewall, we have the following in the hosts file:

192.168.1.100 rt3.domain.com rt3
192.168.1.100 bugzilla.domain.com bugzilla

I think I need a sample SiteConfig.pm and the corresponding httpd.conf
setup. I have used the configuration in the docs but can get no
further than this.

Thanks

2

I am having a very tough time getting the basic configuration correct.
I get the login screen but the graphics do not show and the bottom of
the initial page (for adding users) is missing.

I am on Fedora Core 3, apache 1.3.33 and RT 3.2. Mod_perl is comiled
into Apache statically.

My problem was the lack of documentation on exactly what was needed in
the settings, coupled with misleading error messages. The error I was
getting indicated that the problem was in my Apache configuration. It
was not.

I finally got the application configured with:

RT_SiteConfig.pm

Set($rtname , “my.domain.com”);
Set($Organization , “domain.com”);
Set($DatabasePassword , ‘new_password’);
Set($DatabaseName , ‘rt3’);
Set($WebPath , “”);
Set($WebBaseURL , “http://rt3.domain.com:80”);
Set($WebURL , $WebBaseURL . $WebPath . “”);
Set($WebImagesURL , $WebPath . “/NoAuth/images”);

HTTPD.CONF

<VirtualHost 192.168.1.100:80>
ServerName rt3.domain.com
DocumentRoot /usr/local/rt3/share/html
AddDefaultCharset UTF-8

PerlModule Apache::DBI
PerlRequire /usr/local/rt3/bin/webmux.pl

<Location />
	SetHandler perl-script
	PerlHandler RT::Mason
</Location>
RT_SiteConfig.pm

rt3.domain.com is defined in hosts for access behind our intranet.