We’re running RT 3.6.6 over here, and we’re having a peculiar issue
where one user cannot see her custom search results. Default searches
work fine, but anything she tweaks will show with a # of entries listed
(accurately), but no tickets actually shown.
All other users can see their tickets just fine (even hers!). We’ve
given her godly access privileges to her particular queue. Whatever this
issue is, it’s limited to her.
Thanks for the help in advance!
Ryan Stepalavich
Linux & Windows Administrator
S&S Worldwide, Inc.
(800) 537-3451 Ext. 2195
What is the information she is trying to get? If she is trying to pull
a Custom Field from tickets in the queue and she does not have
“SeeCustomField” for that CF, then it won’t work. Permissions are part
of the checks Query goes thru for seeing data. Hope this helps.
Kenn
LBNLOn 9/23/2008 12:46 PM, Ryan Stepalavich wrote:
Good afternoon!
We’re running RT 3.6.6 over here, and we’re having a peculiar issue
where one user cannot see her custom search results. Default searches
work fine, but anything she tweaks will show with a # of entries listed
(accurately), but no tickets actually shown.
All other users can see their tickets just fine (even hers!). We’ve
given her godly access privileges to her particular queue. Whatever this
issue is, it’s limited to her.