Simple things are not so simple

RT Users
#1

I would like to do a apparently very simple thing:

  • when a user is created (automatically or manually) I would like to:

  • give him only some rights

  • or put him in a default group (the purpose is the same)

  • give him a default dashboard

  • give him a default language

Why I am not able to do this after reading a lot of docs?

Can you help me?

Thanks in advance,

Mario

#2

Mario,

Actually, you can make the new user default to the “Privileged” group (in
your RT_SiteConfig.pm file) and that group can have a set of privileges and
a dashboard accessible to all “Privileged” users.

User-defined groups are the type that have to have users manually added. If
you do add a user to a User-defined group, they automatically inherit all
rights, privileges and dashboards associated with that group. the default
language usually comes from your ExtendedAuth/AD/LDAP configurations.

hope this helps.

KennOn Mon, Apr 30, 2012 at 4:14 AM, Mario mgiammarco@gmail.com wrote:

I would like to do a apparently very simple thing:

  • when a user is created (automatically or manually) I would like to:

  • give him only some rights

  • or put him in a default group (the purpose is the same)

  • give him a default dashboard

  • give him a default language

Why I am not able to do this after reading a lot of docs?

Can you help me?

Thanks in advance,

Mario