Simple Search Question

When you do a Simple Search, what fields in DB are searched?

Simple ticket search:

  • type your search term in the text box in the upper right of the screen

  • click the Search button

if term is then it’s like goto ticket #
if term is queue name then it searches for all tickets in that queue
in other cases it searches in ticket subject

Mark Bardeleben wrote:

Ruslan Zakirov wrote: