Hey all,
I setup rt with exim and gave the everyone account the correct
permissions so emails could be directly added to a queue. The problem I
am having is that some users that use the web interface, are adding
tickets into other sites queues. I believe this to be that the everyone
system group has permission to it. Any way I can have the webinterface
only show the one queue that a group is setup for and still have mail to
work? Such as have exim send the mail as a specific user then add that
user into every queue.
Thanks
-MJ
I feel silly right now… Can’t get the reply on resolved to fire at all
when I go to resolve tickets.
Global Script On Resolve Notfy Requestors
Condition: On Resolve
Action: Notify Requestors
Template: Global Template: Resolved
Stage: TransactionCreate
Which is the default, however my users are not getting notified when a
ticket is resolved.
I feel silly that I can’t figure out what is going on.
I feel silly right now… Can’t get the reply on resolved to fire at all
when I go to resolve tickets.
Do you have a queue specific scrip that is overriding your global
scrip? My settings look the same, except I have “auto-reply to
requestors” rather than “notify requestors”.
I feel silly right now… Can’t get the reply on resolved to fire at all
when I go to resolve tickets.
Do you have a queue specific scrip that is overriding your global
scrip? My settings look the same, except I have “auto-reply to
requestors” rather than “notify requestors”.
Didn’t have any script in the queue, but changing it to auto-reply
solved the problem. Though I don’t understand why that is different.