Simple question on reply/comment address

RT Users
1

Currently we have users emailing helpdesk to create tickets and they all
dump into a queue called “helpdesk.” The person then who is working on
the request moves the ticket to the correct queue based on what type of
request it really is.

For example Bob sends an email to helpdesk that he is having problems
with his voicemail, the ticket is created in the Helpdesk queue and then
PhoneGuy takes the ticket and moves the ticket to the queue Phone
Requests and works on the issue.

If I have 4 queues, do I have to have a separate comment-to address
setup for each queue or can I have one comment address be for all my
queues?

Thanks in advance,

Jonathan

2

You can use the same address for all queues, the only limitation that
imposes is that tickets can only be created via email in the queue that
your aliases file sends that email address to. In your case, it sounds
like a good thing to do.

Joby Walker
ITI SSG, University of Washington

Jonathan Jesse wrote: