Simple interface question

RT Users
1

I have built an RT system to demo to my bosses.
They liked it and thought it was great for the admins but the interface was too complicated for the people who will normally be entering the data.

For initial ticket creation they want something they described as “who”, “what broke” and “symptom” and suggested a simple three field html form.

Is there a way to get the RT logged in home page to show only the requestor, the subject and the issue (or maybe a custom field)?

Is there a simple way to get a cgi form (that I write) to hook into the ticket creation process?

What is the self service screen and when is in normally accessed? I seem to have accessed it at one time but I can’t find my way back.

Gregory L. Hering
(256) 722-6420
4807 Bradford Dr
Benchmark Electronics, Inc.
Hunvtsville, Al 35805

2

Is there a simple way to get a cgi form (that I write) to hook into the =
ticket creation process?

The simplest solution is to use an existing CGI-to-email gateway
(such as cgiemail – see The cgiemail home page )
and send the email to your RT email gateway. Crude, but it works fine for me.

-- Larry