Signature and Bilingual Auto-reply

RT Users
1

Hi All,

I created bilingual auto-reply in RT and I’m experiencing only one issue and not sure how to fix it.

When someone sends a email to support and if they have signature they get following auto-reply

Greetings,

This message has been automatically generated in response to the
creation of a trouble ticket regarding:
“FW: message in RT/ Ticket # 554”,
a summary of which appears below.

There is no need to reply to this message right now. Your ticket has been
assigned an ID of [Support #1111].

Please include the string:

     [Support #9138]

in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.

                    Thank you

John Myers
ABC Consultant
johnmyers@xyz.com

This message and any files transmitted with it are
confidential, proprietary to ABC, privileged or otherwise protected by law.

Salutations,

Ce message a été généré automatiquement en réponse à la
création d’un ticket d’incident concernant:
“FW: message dans RT / Ticket # 554”,
dont un résumé figure ci-dessous.

Il n’est pas nécessaire de répondre à ce message maintenant. Votre billet a été
attribuer un ID de [Support # 1111].

S’il vous plaît inclure la chaîne:

      [Support # 9138]

dans la ligne objet de toute correspondance ultérieure sur cette question. Pour ce faire,
vous pouvez répondre à ce message.

                     Je vous remercie

John Myers

ABC Consultant

johnmyers@xyz.com
This message and any files transmitted with it are
confidential, proprietary to ABC, privileged or otherwise protected by law.

Is there a way to get rid of this signature separating bilingual messages? This only happens to users with signature.

Please help.

Thank you.

2

Hi,

It depends on how you implemented “bilingual auto-reply”.On Tue, Mar 22, 2011 at 9:21 PM, Jay Pat glamorous_gujju@hotmail.com wrote:

Hi All,

I created bilingual auto-reply in RT and I’m experiencing only one issue and
not sure how to fix it.

When someone sends a email to support and if they have signature they get
following auto-reply

Greetings,

This message has been automatically generated in response to the
creation of a trouble ticket regarding:
“FW: message in RT/ Ticket # 554”,
a summary of which appears below.

There is no need to reply to this message right now. Your ticket has been
assigned an ID of [Support #1111].

Please include the string:

     [Support #9138]

in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.

                    Thank you

John Myers
ABC Consultant
johnmyers@xyz.com

This message and any files transmitted with it are confidential, proprietary
to ABC, privileged or otherwise protected by law.

Salutations,

Ce message a été généré automatiquement en réponse à la
création d’un ticket d’incident concernant:
“FW: message dans RT / Ticket # 554”,
dont un résumé figure ci-dessous.

Il n’est pas nécessaire de répondre à ce message maintenant. Votre billet a
été
attribuer un ID de [Support # 1111].

S’il vous plaît inclure la chaîne:

      [Support # 9138]

dans la ligne objet de toute correspondance ultérieure sur cette question.
Pour ce faire,
vous pouvez répondre à ce message.

                     Je vous remercie

John Myers
ABC Consultant
johnmyers@xyz.com
This message and any files transmitted with it are confidential, proprietary
to ABC, privileged or otherwise protected by law.

Is there a way to get rid of this signature separating bilingual messages?
This only happens to users with signature.

Please help.

Thank you.

Best regards, Ruslan.

3

Hi Ruslan,

I have edited the auto-reply and resolved template for that queue with bi-lingual message.

I hope it helps.

Thanks

4

I suspect that you put $transaction->Content twice into templates.
User’s signature is part of the content and it’s added twice.On Mon, Mar 28, 2011 at 5:53 PM, Jay Pat glamorous_gujju@hotmail.com wrote:

Hi Ruslan,

I have edited the auto-reply and resolved template for that queue with
bi-lingual message.

I hope it helps.

Thanks

Date: Thu, 24 Mar 2011 02:14:18 +0300
Subject: Re: [rt-users] Signature and Bilingual Auto-reply
From: ruz@bestpractical.com
To: glamorous_gujju@hotmail.com
CC: rt-users@lists.bestpractical.com

Hi,

It depends on how you implemented “bilingual auto-reply”.

On Tue, Mar 22, 2011 at 9:21 PM, Jay Pat glamorous_gujju@hotmail.com wrote:

Hi All,

I created bilingual auto-reply in RT and I’m experiencing only one issue
and
not sure how to fix it.

When someone sends a email to support and if they have signature they
get
following auto-reply

Greetings,

This message has been automatically generated in response to the
creation of a trouble ticket regarding:
“FW: message in RT/ Ticket # 554”,
a summary of which appears below.

There is no need to reply to this message right now. Your ticket has
been
assigned an ID of [Support #1111].

Please include the string:

     [Support #9138]

in the subject line of all future correspondence about this issue. To do
so,
you may reply to this message.

                    Thank you

John Myers
ABC Consultant
johnmyers@xyz.com

This message and any files transmitted with it are confidential,
proprietary
to ABC, privileged or otherwise protected by law.

Salutations,

Ce message a été généré automatiquement en réponse à la
création d’un ticket d’incident concernant:
“FW: message dans RT / Ticket # 554”,
dont un résumé figure ci-dessous.

Il n’est pas nécessaire de répondre à ce message maintenant. Votre
billet a
été
attribuer un ID de [Support # 1111].

S’il vous plaît inclure la chaîne:

      [Support # 9138]

dans la ligne objet de toute correspondance ultérieure sur cette
question.
Pour ce faire,
vous pouvez répondre à ce message.

                     Je vous remercie

John Myers
ABC Consultant
johnmyers@xyz.com
This message and any files transmitted with it are confidential,
proprietary
to ABC, privileged or otherwise protected by law.

Is there a way to get rid of this signature separating bilingual
messages?
This only happens to users with signature.

Please help.

Thank you.

–
Best regards, Ruslan.

Best regards, Ruslan.

5

Perfect! That did the trick.

Thank you very much.