Hi All,
I created bilingual auto-reply in RT and I’m experiencing only one issue and not sure how to fix it.
When someone sends a email to support and if they have signature they get following auto-reply
Greetings,
This message has been automatically generated in response to the
creation of a trouble ticket regarding:
“FW: message in RT/ Ticket # 554”,
a summary of which appears below.
There is no need to reply to this message right now. Your ticket has been
assigned an ID of [Support #1111].
Please include the string:
[Support #9138]
in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.
Thank you
John Myers
ABC Consultant
johnmyers@xyz.com
This message and any files transmitted with it are
confidential, proprietary to ABC, privileged or otherwise protected by law.
Salutations,
Ce message a été généré automatiquement en réponse à la
création d’un ticket d’incident concernant:
“FW: message dans RT / Ticket # 554”,
dont un résumé figure ci-dessous.
Il n’est pas nécessaire de répondre à ce message maintenant. Votre billet a été
attribuer un ID de [Support # 1111].
S’il vous plaît inclure la chaîne:
[Support # 9138]
dans la ligne objet de toute correspondance ultérieure sur cette question. Pour ce faire,
vous pouvez répondre à ce message.
Je vous remercie
John Myers
ABC Consultant
johnmyers@xyz.com
This message and any files transmitted with it are
confidential, proprietary to ABC, privileged or otherwise protected by law.
Is there a way to get rid of this signature separating bilingual messages? This only happens to users with signature.
Please help.
Thank you.