Sick hack

RT Developers
1

I guess I didn’t post my latest hack to rt-devel, but to rt-users.
Anyway, it’s um…worse :wink:

http://fsck.com/rt2/Scope/Weekly.html

login as guest/guest. This is still proof-of-concept level. I haven’t
applied any design to it yet :wink:
I suspect that the slick part is netscape 4 specific.
If anyone out there can write cross-platform DHTML (or whatever the right
buzzwords are) and wants to point me to the “right” way to do the popups that
I’ve hacked together, I’d greatly appreciate it. If I go forward with this
bit, I’d really like it to work on NS4/ IE4,5,whatever / Mozilla and maybe opera
. I have no idea if that’s even doable. Generally, I stay away from
icky things like popups, but, well, this is a cool use of the tech :wink:
And it works in lynx.

    Jesse

jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I have images of Marc in well worn combat fatigues, covered in mud,
sweat and blood, knife in one hand and PSION int he other, being
restrained by several other people, screaming “Let me at it!
Just let me at it!” Eichin standing calmly by with something
automated, milspec, and likely recoilless.
-xiphmont on opensource peer review

2

I guess I didn’t post my latest hack to rt-devel, but to rt-users.
Anyway, it’s um…worse :wink:

http://fsck.com/rt2/Scope/Weekly.html

login as guest/guest. This is still proof-of-concept level. I haven’t
applied any design to it yet :wink:

It being a report, design is actually pretty important - i.e. readability.
Remember, it’s mostly management types who read these things, who often like to print such things out, just to waste paper.

First off, I’d clean up the date headers if I could (e.g. Tue 2001-07-10) though I know you’re probably thinking that people may want to define their own limits (A 24-hour support centre may want reports on a per-shift basis). But do include the day name, many people aren’t sure of today’s date, let alone last tuesday’s.

The only potential problem with popups is if you have to read everything with your mouse. Most people prefer skimming through such things. For example, the following report doesn’t actually tell me anything:

500: Having a problem
inbound Keyword Give Keyword Keyword outbound comments inbound comments Keyword outbound mail inbound mail resolved

Possibly of more use would be listing the keyword values explicitly, and including the actor info where appropiate

503: Having a problem
Requestor: John Doe john.doe@example.com
Client: Acme Forks Ltd.
Software: Outlook Express
Symptoms: Error Message 1234
Cause: Ace Networks dropping connections.
History: Inbound mail john.doe@example.com, Owner , Outbound comment , Inbound comment , Outbound mail , Inbound mail jon.doe@example.com, resolved

Now I see that John Doe is whining yet again, (really must up his maintainence contract), that it’s another problem thanks to Ace Networks. Oh, and Mary actually helped out!

And I can see all this from the copy I printed out to read on my way home.

Feargal Reilly,
Systems Administrator,
The CIA.

3

It being a report, design is actually pretty important - i.e. readability.
Remember, it’s mostly management types who read these things, who often like to print such things out, just to waste paper.

Well yes. What I meant was that it was a proof of concept, using the most
easily available methods, rather than spending lots of time getting
it tweaked. I just want to make sure I can get the releavint info out of the
database :wink: …And since I don’t have convenient precanned dates
or short listing formats…I just went with quick placeholders

FWIW, you might be interested in the older version that was a bit too
long winded for the current thing I’m working on:

http://fsck.com/rt2/NoAuth/Yesterday.html

jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

that’s security the same way that asking for directions to topeka and
being told that a seal is a mammal is informative
-robin@apocalypse.org

4

Where can i download the weekly.html and yesterday.html ?

Mvg. Bas Toonk

5

It being a report, design is actually pretty important - i.e. readability.
Remember, it’s mostly management types who read these things, who often like to print such things out, just to waste paper.

Well yes. What I meant was that it was a proof of concept, using the most
easily available methods, rather than spending lots of time getting
it tweaked. I just want to make sure I can get the releavint info out of the
database :wink: …And since I don’t have convenient precanned dates
or short listing formats…I just went with quick placeholders
I consider the concept pretty well proven - just trying to help you towards confirmation of concept

FWIW, you might be interested in the older version that was a bit too
long winded for the current thing I’m working on:

http://fsck.com/rt2/NoAuth/Yesterday.html

Ick! The biggest prob with that one is that you can’t determine what sort of information is being given until you’ve read it, if you know what I mean. And it doesn’t have the funky rollovers… (o:}

-Feargal.

Feargal Reilly.

6

They’re not released yet. and depend on features in RT that aren’t in
any release yet.On Mon, Jul 16, 2001 at 12:23:10PM +0200, Bas Toonk wrote:

Where can i download the weekly.html and yesterday.html ?

–
Mvg. Bas Toonk

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jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

<Dr_Memory> the point is that words were exchanged. neurolinguistic
programming will do the rest. they should be showing up at my house
any day now.