Ruslan; is RTx-Shredder-0.01 project still alive? It would be nice to
delete tickets in RT API too safely.
Our Pg database is groving fast, and archiving of old tickets is now our
agenda. Someway a solution of extracting, tickets with the concern of
links to other tickets, and inserting into another Pg database (that can
be hocked to a RT instance) must be done.
As Jesse once wrote;
"As far as I know, nobody’s built the data migration / archiving tools
yet. That’s one of those things that I might be willing to take on if a
specific client had an interest in making it happen.
I would guess that we need to buy support for this, write our own sql
scripts or will it be incorporated in later releases? An everlasting
groving RT backend is no future.
Tomas (who is trying to convince my boss to send me to RT training
session - )
Tomas A. P. Olaj, email: email@example.com, web: folk.uio.no/tomaso
University of Oslo / USIT (Center for Information Technology Services)
System- and Application Management / Applications Management Group