Shredder location

RT Users
1

Hello all,

I am trying to shred some tickets data and when I click on the shredder
icon, I get a message

Shredder needs a directory to write dumps to. Please check that you have
/opt/rt3/var/data/RT-Shredder and it is
writable by your web server.

I created a folder opt/rt3/var/data/RT-Shredder but when I re run I still
get the message. What else do I need to do

Regards

2

Make sure you have chown that folder by the web server user
-AndyFrom: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Chris Preston
Sent: Friday, June 29, 2012 11:19 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Shredder location

Hello all,
I am trying to shred some tickets data and when I click on the shredder icon, I get a message

Shredder needs a directory to write dumps to. Please check that you have /opt/rt3/var/data/RT-Shredder and it is writable by your web server.

I created a folder opt/rt3/var/data/RT-Shredder but when I re run I still get the message. What else do I need to do

Regards

3

If you about to shred a lot of data use the CLI and not the web-interface

Rabin Yasharzadehe*On Fri, Jun 29, 2012 at 9:19 PM, Chris Preston <chris@thetrafalgartravel.com wrote:

Hello all,****

I am trying to shred some tickets data and when I click on the shredder
icon, I get a message****

Shredder needs a directory to write dumps to. Please check that you have
/opt/rt3/var/data/RT-Shredder and it is
writable by your web server. ****

I created a folder opt/rt3/var/data/RT-Shredder but when I re run I still
get the message. What else do I need to do****

Regards****

4

Please excuse my ignorance… how do you make the file writable to the web
server?

View this message in context: http://requesttracker.8502.n7.nabble.com/Shredder-location-tp45462p55823.html

5

mmahoney wrote, On 14/11/2013 17:23:

Please excuse my ignorance… how do you make the file writable to the web
server?

Like Andrew said, you need to chown the RT-Shredder folder to the web
server user; the user Apache/Nginx/whatever, is running as. Once you
have that information use chown (man chown for more info) on the folder,
for example ‘chown webuser:webgroup /opt/rt3/var/data/RT-Shredder’. You
may have to check permissions too.

  • Keith