Again, I’m testing a new installation of RT v3.6.0 with RTx::Shredder.
However, when I install Shredder I get this
The requested URL /Admin/Tools/Shredder/ was not found on this server.
I’m finding that the directories created and used during installation
are being chmod’ed to 700 making them not readable by the rt group/user.
Why is this happening? I’m installing as root and have also installed
using sudo. I get the same results everytime. Shredder is not showing up?
Please…help me. I need this to be working.
Thank You,
Mathew Snyder
Again, I’m testing a new installation of RT v3.6.0 with RTx::Shredder.
However, when I install Shredder I get this
The requested URL /Admin/Tools/Shredder/ was not found on this server.
I’m finding that the directories created and used during installation
are being chmod’ed to 700 making them not readable by the rt group/user.
Why is this happening? I’m installing as root and have also installed
using sudo. I get the same results everytime. Shredder is not showing up?
Please…help me. I need this to be working.
Matthew -
What’s root’s umask? What are the permissions on each directory in the
hierarchy? (i.e. if you’re using the defaults, what are the permissions
on /, /opt, and /opt/rt3?)
Is the problem not solved by a simple recursive chown on the install
directory?
/Ole Craig
Security Engineer
303-381-3802 (main support hotline)
303-381-3824 (my direct line)
303-381-3801 (fax)
www.stillsecure.com
. . .
I’m actually installing to an rt directory in /usr/local/. I hadn’t
done a recursive chown but had found that the Callbacks directory under
share/html is not getting the proper mode when rt is initially
installed. Since Shredder places files in this directory, they were not
accessible. Chmod’ing the directory to 755 (installs as 700) allows
Shredder to perform properly. Chmod’ing other directories is also
needed, such as local/sbin.
I haven’t checked the umask so I’ll do that when I get in to work
tomorrow night. Thanks for that advice.
Mathew Snyder
Ole Craig wrote:> On Sun, 2006-07-30 at 02:14 -0400, Mathew Snyder wrote:
Again, I’m testing a new installation of RT v3.6.0 with RTx::Shredder.
However, when I install Shredder I get this
The requested URL /Admin/Tools/Shredder/ was not found on this server.
I’m finding that the directories created and used during installation
are being chmod’ed to 700 making them not readable by the rt group/user.
Why is this happening? I’m installing as root and have also installed
using sudo. I get the same results everytime. Shredder is not showing up?
Please…help me. I need this to be working.
Matthew -
What’s root’s umask? What are the permissions on each directory in the
hierarchy? (i.e. if you’re using the defaults, what are the permissions
on /, /opt, and /opt/rt3?)
Is the problem not solved by a simple recursive chown on the install
directory?
I have figured out the problem. As per Ole Craig’s thought on the
matter, it would appear that somewhere along the line either manually or
through other means the umask had been set to 0077. By entering the
command umask 022 I am able to perform the installation and have
everything work as expected.
Mathew Snyder
Mathew wrote: