Shredder failure


I read there is a bug in the shredder.

I am indeed running 4.4.2 and need to shred 2,475 tickets in the very near future. Is there a known work around or fix?



Never mind - I posted before finding this:

seems to be working for me.

It is defaulting to 10 tickets at a time, like the web UI, however I don’t see here an option to change that?

What am I missing?

You should be able to provide a limit parameter to the query:

rt-shredder --sqldump unshred.sql --plugin ‘Tickets=query,<insert your SQL here>;limit,100'

There’s also some helpful information about shredding many tickets on the wiki.