I have been testing the Shredder module in RT and have not been able to wipe the limit requested. I ran the following command:
./rt-shredder --force --plugin ‘Tickets=query,Created < “2016-9-17 20:34:26”;limit,10000’
But only 9,247 tickets were shredded. I was wondering if anyone had some insight on why this is happening? There are a total of 800,000 tickets created before 2016-9-17. Therefore it is not an issue of enough tickets to be shredded.