Shredder Error - Question

RT Developers
1

I have been testing the Shredder module in RT and have not been able to wipe the limit requested. I ran the following command:
./rt-shredder --force --plugin ‘Tickets=query,Created < “2016-9-17 20:34:26”;limit,10000’

But only 9,247 tickets were shredded. I was wondering if anyone had some insight on why this is happening? There are a total of 800,000 tickets created before 2016-9-17. Therefore it is not an issue of enough tickets to be shredded.

1 Like
2

Hi Oliz

How many tickets have you got? Could it be your limit is larger than the number of tickets that match there criteria?

regards
Garry

3

As you have 800,000 tickets that should be available for shredding, I wonder if you’re hitting some sort of memory/resource limit. If you change the limit to something lower (say 5000) do you still fail to meet it?