Good Morning Fellow RT Users.
I’m very much new to the RT scene so apologies if this has come up before.
1 of our RT queues has ±300k false tickets (autoresponders, spam etc etc).
The queue administrator would like access to remove those tickets via
Shredder (built into RT).
Now logged in as root i have the “shredder” option but not when logged
in as a normal
user. Is there a permission that I can set somewhere that will allow
me to grant a specific
user access to the Shredder function ?