Showing ticket history/content in a template

RT Users
1

Hi all,

after succesfully introducing RT, there are some people left who do not
want to check a website constantly to see if there is work for them.

So I created a template ‘Assigned’ with content:

RT-Attach-Message: yes

Ticket [{$rtname} #{$Ticket->id()}] was given to you by
{$Ticket->LastUpdatedByObj->Name}.

The ticket has subject: {$Ticket->Subject}

Ticket <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >

And a scrip which goes:

" Notify of ownership assign
On Owner Change Notify Owner with template Assigned
"

Which works. But they still don’t want to look at the website, so they
would like to have the ticket history in that mail.

Is this possible? I tried several ways but couldn’t get a grasp on the
exact possibilities.

                                           Koos

Koos van den Hout, PGP keyid RSA/1024 0xCA845CB5 via keyservers
koos@kzdoos.xs4all.nl or DSS/1024 0xF0D7C263 -?)
Fax +31-30-2817051 Visit the site about books with reviews /\
Koos van den Hout - Life, the universe and everything http://www.virtualbookcase.com/ __V

2

Quoting Koos van den Hout who wrote on Tue, Dec 16, 2003 at 01:29:06PM +0100:

Which works. But they still don’t want to look at the website, so they
would like to have the ticket history in that mail.

Is this possible? I tried several ways but couldn’t get a grasp on the
exact possibilities.

Note to self: first read mailing list, then write. The message with Subject
‘Ticket Body in Email’ by Stefan Seiz helped me fine.

                                                Koos

Koos van den Hout, PGP keyid RSA/1024 0xCA845CB5 via keyservers
koos@kzdoos.xs4all.nl or DSS/1024 0xF0D7C263 -?)
Fax +31-30-2817051 Visit the site about books with reviews /\
Koos van den Hout - Life, the universe and everything http://www.virtualbookcase.com/ __V