Hi
I am using RT4.4.1.
I got some complains from some of my users because most of the times when users reply to tickets, normally by email, RT get the following message in the ticket body.
“ Message body is not shown because it is too large.”
I intend to avoid users to click in download (untitled) with headers to see the response or the comment …
Does anyone know if is possible to raise the number of characters that a post admit to avoid this type of message when the users reply to tickets …
Set($MaxInlineBody, 90000);
https://docs.bestpractical.com/rt/4.4.1/RT_Config.html
-mOn Wed, Sep 21, 2016 at 1:23 PM, yugi uriboxmobile@gmail.com wrote:
Hi
I am using RT4.4.1.
I got some complains from some of my users because most of the times when
users reply to tickets, normally by email, RT get the following message in
the ticket body.“ Message body is not shown because it is too large.”
I intend to avoid users to click in download (untitled) with headers to see
the response or the comment …Does anyone know if is possible to raise the number of characters that a
post admit to avoid this type of message when the users reply to tickets …
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