Showing stalled tickets

I want to make stalled tickets show up in the “10 highest priority
tickets I own” on the home screen, and when you click on a queue name
under “Quick search”.

Both look like relatively simple changes in Elements/MyTickets and
Elements/Quicksearch. But, I’d like to do this using something like the
Callback stuff - since I’d prefer not to modify the RT code itself. Is
this doable?

Cheers,
Tim.

Tim Bishop
http://www.bishnet.net/tim/
PGP Key: 0x5AE7D984

Tim Bishop wrote:

I want to make stalled tickets show up in the “10 highest priority
tickets I own” on the home screen, and when you click on a queue name
under “Quick search”.

Both look like relatively simple changes in Elements/MyTickets and
Elements/Quicksearch. But, I’d like to do this using something like the
Callback stuff - since I’d prefer not to modify the RT code itself. Is
this doable?

Instead of modifying share/html/Elements/QuickSearch, copy it to
local/html/Elements/QuickSearch and modify it there. The local copy
will override the share copy and you haven’t modified the code, really,
as simply removing the local file will make RT revert to the original setup.

DB

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

I want to make stalled tickets show up in the “10 highest priority
tickets I own” on the home screen, and when you click on a queue name
under “Quick search”.

They are easy changes. Copy rt3/share/html/Elements/MyRequests, MyTickets
and Quicksearch to the local tree and everywhere it has

Status = 'new' OR Status = 'open'

change it to

Status = 'new' OR Status = 'open' OR Status = 'stalled'

Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
"Did you hear about the missionaries who went to witness to the
cannibals? The missionaries gave them their first taste of religion."

Tim Bishop wrote:

I want to make stalled tickets show up in the “10 highest priority
tickets I own” on the home screen, and when you click on a queue name
under “Quick search”.

Both look like relatively simple changes in Elements/MyTickets and
Elements/Quicksearch. But, I’d like to do this using something like the
Callback stuff - since I’d prefer not to modify the RT code itself. Is
this doable?

Instead of modifying share/html/Elements/QuickSearch, copy it to
local/html/Elements/QuickSearch and modify it there. The local copy
will override the share copy and you haven’t modified the code, really,
as simply removing the local file will make RT revert to the original setup.

Yeah - this works, but it does mean maintaining a copy of that file,
which I’m going to have to keep in sync with new versions of RT. The
Callback stuff is a nice solution, where it’s available.

I guess if I really want it I can maintain a diff which I can apply to
new version.

Anyway - ta for the info.

Cheers,
Tim.

Tim Bishop
http://www.bishnet.net/tim/
PGP Key: 0x5AE7D984