Showing Dependent Tickets' fields in Search screen

RT Users
1

Hi,

We would like to have RT show fields of dependent tickets in the search
screen when the search shows any tickets that have dependents. Has
anyone done any customization for something like this?

Thanks!

2

Hi,

We would like to have RT show fields of dependent tickets in the search
screen when the search shows any tickets that have dependents. Has
anyone done any customization for something like this?

It looks like <RT_DIR>/share/html/Search/Results.html supports a
Format string. Look at <RT_DIR>/share/html/Elements/MyTickets for a
usage example and look at the keys of the $COLUMN_MAP hashref in the
file <RT_DIR>/share/html/Elements/RT__Ticket/ColumnMap for the
different possible values that you can use.

Andy Harrison