Stef,
I have been trying to work out this exact same thing for the past week now, in fact I put a similar post to this maillist approximately 3 days ago, with little assistance.
Thus far I have found the documentation that implies custom fields can be referenced by ‘CF-CustomFieldName’. However my testing of this results in nothing (at best I get a ‘:’ where asking for Status might give ‘Status: open’).
One thing I did find was that, in a documented example, if you asked for a verbose show of a ticket it would show custom field values along with the standard field values, however in my testing I only get the standard fields being shown.
I am now wondering if something has been changed in command-line rt that means the CF-CustomFieldName is still the correct syntax, but that the command-line rt can’t see custom-fields for display any more (it can still search, but can’t display them).
Jesse, do you have any insight in to this?
BenRFrom: rt-users-bounces@lists.bestpractical.com on behalf of Stef Morrell
Sent: Thu 13/03/2008 11:22 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Showing custom fields with command line RT - [Pork] Email found in subject
Hello,
Is there a way to show a custom field from the command line, along the
lines of:
rt show ticket/nn -f id,queue,subject,requestor,some_custom_field
Regards
Stef
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