Showing a requestor all his tickets

Hello,

We have about 20 specialized queues and one “initial” queue (where all
new tickets go). When someone takes the tickets, he will move it to
another queue.

We want the requestor to log in to the interface and see the status of
all his tickets, whichever queue they are in. And we’d like it on the
main page something like “My tickets” but for requestors instead of owners.

Is this possible and how ? I’ve tried different ACL combinations but
nothing usable.

Thanks for your help.

Jean-Christophe Boggio

Jean-Christophe Boggio wrote:

Hello,

We have about 20 specialized queues and one “initial” queue (where all
new tickets go). When someone takes the tickets, he will move it to
another queue.

We want the requestor to log in to the interface and see the status of
all his tickets, whichever queue they are in. And we’d like it on the
main page something like “My tickets” but for requestors instead of owners.

For the normal UI, we use http://wiki.bestpractical.com/view/TicketsPerQueue
For SelfService you could use
http://wiki.bestpractical.com/view/ViewMyRequests

Is this possible and how ? I’ve tried different ACL combinations but
nothing usable.

Thanks for your help.

Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati