Show update stat of a ticket

RT Users
1

Hi, is there a way to display a column under “10 highest priority tickets I own” which will show the ticket response status like “waiting for customer or in progress or reviewing” something like that.

Thanks and best regards

2

Hi, is there a way to display a column under “[1]10 highest priority tickets I own” which will
show the ticket response status like “waiting for customer or in progress or reviewing”
something like that.

You may find the UpdateStatus column helpful for the first part, but
the in progress/reviewing sound like statuses you want to be setting.

You’d have to say a lot more about how your site determines that a ticket is
in progress or reviewing for us to tell you how to use RT to show that
data.

-kevin

3

Hi, is this even possible

Thanks and regardsFrom: Asanka Gunasekera asanka_gunasekera@yahoo.co.uk
To: “rt-users@lists.bestpractical.com” rt-users@lists.bestpractical.com
Sent: Friday, 24 August 2012, 15:54
Subject: [rt-users] show update stat of a ticket

Hi, is there a way to display a column under “10 highest priority tickets I own” which will show the ticket response status like “waiting for customer or in progress or reviewing” something like that.

Thanks and best regards

4

Hi, is this even possible

I replied to your mail on the mailing list on Friday.

-kevin